At Xaluro, we strive to deliver your orders promptly and efficiently. Our shipping policy outlines the At Xaluro, we are dedicated to delivering your orders promptly and efficiently. Our shipping policy outlines the details for processing and delivery within Europe and the United States. Please review the following information to understand our process:

1. Processing Time

• All orders are processed within 1-3 business days from the date of placement. You will receive a confirmation email with tracking details once your order has shipped.
• Orders are not processed or shipped on weekends or holidays.

2. Shipping Time

• We offer standard shipping within Europe and the United States, which typically takes 7-15 business days for delivery, depending on your location and the carrier’s schedule.
• Please note that delivery times may vary due to factors beyond our control, such as carrier processing times.

3. Shipping Rates

• Shipping rates are calculated at checkout based on the weight of your order and your delivery location.
• We occasionally offer free shipping promotions. Check our website for current offers.

4. Tracking Your Order

• Once your order has shipped, you will receive an email with a tracking number. Use this number to check the status of your shipment on our website or the carrier’s website.
• If you encounter issues with tracking your order, please contact our customer service team for assistance.

5. Delivery Issues

• If your package is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue as quickly as possible.
• Ensure that your shipping address is correct when placing an order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

6. Contact Us

For any questions regarding our shipping and delivery policy, please contact our customer service team at [email protected]. We’re here to assist you!